Welcome to havintidy.com. We value every customer’s shopping experience and want to ensure you are satisfied with your purchase. Please find our return and exchange policy below.
- Return Period
Customers may submit a return request within 14 days of receiving their items. Requests made after this period may not be accepted.
- Return Conditions
Items eligible for return must meet the following criteria:
The item must be unused.
The item and its original packaging must remain intact.
The item must be free from damage caused by misuse or mishandling.
Please provide your order details and a brief explanation when submitting a return request.
- Quality Issues
If an item arrives with a quality defect, sustains damage during transit, or does not match your order, please contact us promptly and provide relevant photos along with your order details. Once verified, we will arrange for a return, exchange, or refund, and we will cover the associated return shipping costs.
- Returns for Non-Quality Reasons
If you wish to return an item for personal reasons, you will be responsible for the return shipping costs. Once the returned item has been inspected and confirmed to meet our return criteria, we will process your refund.
- Refund Processing
After the returned item is inspected and approved, we typically process the refund within 3–5 business days. The refund will be issued to your original payment account; the actual time it takes for the funds to appear may vary depending on your bank or payment provider.
- Exceptions
Return or exchange requests may not be accepted in the following cases:
The item has been used or damaged by the user.
The item is missing its original packaging or essential accessories.
The damage was caused by improper use.
The request is made beyond the specified return period.
(Except as otherwise provided by law.)
- Order Cancellation
If your order has not yet been shipped, you may contact us to request a cancellation. Once an order has been dispatched, it generally cannot be cancelled directly and must instead be handled according to our return policy.
- Contact Us
If you would like to request a return, exchange, or refund, or if you have any questions regarding this policy, please reach out to us through the contact channels provided on havintidy.com.